Part Time Customer Service Associate

Spence Diamonds • Edmonton, AB

4d • Onsite

About The Position

As a member of the customer service team at Spence, you embody our culture and values by providing an exceptional customer experience. You have a passion for our products and are comfortable assisting with presenting valuable products and representing products with confidence. You are the backbone of our store. You promote accuracy within the store through exceptional process handling which includes data management, finances, task management. You professionally act as the first and last point of contact for our clients on the phone, through email and in person within the store. On any given day you’re handling all payments & transactions, answering incoming phone calls and emails, managing inventory counts, shipping & receiving, assisting in store maintenance and cleanliness, showroom upkeep, and supporting the Sales Consultants and Management. Most importantly you ensure our customers are top priority and are all given the full Spence experience. The perfect candidate for this role is an individual with a strong background in customer service. Whether your experience comes from the restaurant industry, reception, retail, or hospitality, if you excel in environments that prioritize customer satisfaction and aim to turn every customer into a raving fan of Spence, this position is for you!

Requirements

• Detailed oriented, have excellent time management skills and are willing to embrace a structured process
• Excellent time management skills and make great decisions about which work to prioritize
• Strong problem solving, and conflict resolution abilities
• Energetic, outgoing and have strong customer relationship skills
• Excellent verbal and written communication and are comfortable professionally communicating face to face, over the phone and in writing
• At least a years’ experience working in a customer service environment
• Used to working with a computer and are willing to learn new technology and software
• Minimum availability of 3 days a week, and of those 3 days at least 1 weekend day

Nice To Haves

• Previous administrative or reception experience

Responsibilities

• Greet every customer in a friendly manner and provide extraordinary customer service
• Offer sales support to our sales teams during busy periods and take customers through our showroom experience. Ability build rapport with clients and identify client needs through our Spence selling system.
• Inspect and process incoming jewelry repairs.
• Follow up with customers via phone or email regarding their repair orders.
• Complete quality checks and provide completed orders to customers at pickup, ensure that customers have a great experience.
• Answer all phone and email correspondences
• Cash handling and end of day processing
• Assist in coordinating the showroom appearance, merchandising and store tidiness.

Benefits

• Attractive compensation packages
• Extended health benefits
• Amazing employee, friends & family discounts on our products
• A variety of Learning and Development resources
• Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones
• Regular celebrations & employee incentive programs
• Team building events and activities
• Opportunity to grow within the company
• Continuous on the job training, support and mentorship

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed