Customer Service Associate

Walgreens • Southfield, MI

19d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, assists with products and services, resolves issues, answers questions, and demonstrates customer service best practices.

Responsibilities include operating a cash register and handling purchases, cash, change, voids, returns, refunds, exchanges, and rain checks; recommending products and companion items; maintaining clean, well-merchandised counters and shelves; taking inventory; checking in and pricing merchandise; and constructing and maintaining displays. The associate follows asset-protection procedures and applicable laws for regulated products, supports product placement and stock rotation, and maintains a clean and orderly store.

The role also provides photo-area services, including digital passport photos and poster printing; handles web pickup orders; uses store systems and equipment; maintains respectful coworker relationships; follows company policies and procedures; completes assigned tasks; and attends required training and learning activities.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Prefer six months of experience in a retail environment.
• Prefer prior work experience with Walgreens.
• Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

• Model and deliver a distinctive, delightful customer experience.
• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Demonstrate and share customer service best practices with team members.
• Provide courteous, friendly, fast, and efficient service.
• Recommend products for sale, including trade-up and companion items.
• Operate the assigned cash register; register purchases; collect cash and provide change; and process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow company asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement in accordance with policies and procedures.
• Assist with stock rotation using first in, first out methods and restock outs.
• Use and maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative-machine services, and promotional photo-product suggestions.
• Monitor, pick, and deliver web pickup orders to customers arriving at the store.
• Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed