Customer Service Associate

Trinity Surfaces • Ocala, FL

45d • Onsite

About The Position

Trinity Surfaces is hiring a detail-oriented Customer Service Associate to support our Customer Experience team. This role focuses on order entry, customer communication, and coordinating with internal teams to ensure accurate, on-time order fulfillment.

Requirements

• High school diploma required
• Experience in customer service, order entry, or administrative support
• Strong attention to detail and organizational skills
• Clear communication and ability to build positive relationships
• Proficiency in Microsoft Office
• Ability to multitask and thrive in a fast-paced environment

Nice To Haves

• Degree preferred
• ERP experience a plus

Responsibilities

• Process customer orders and quotes in Prophet 21 (P21) with accuracy
• Track open orders and coordinate internally to ensure timely delivery
• Communicate order status, updates, and timelines with customers and Sales Support
• Handle sample requests, claims, and returns
• Manage daily priorities and meet turnaround expectations
• Monitor inventory availability and escalate issues when needed

Benefits

• Medical Insurance (Trinity pays 100% of your premium)
• Dental & Vision Insurance
• Short- and Long-Term Disability
• Company-paid Life Insurance
• Retirement Plan with generous company match
• Paid Vacation & PTO
• Paid Holidays
• Wellness incentive programs with gym reimbursements
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED