Customer Service Associate - Temporary

Walgreens•Flagstaff, AZ

About The Position

The Customer Service Associate provides a distinctive and positive customer experience by greeting customers, offering assistance, answering questions, resolving issues, and delivering courteous, friendly, fast, and efficient checkout service. The role registers purchases, handles cash and change, and processes transactions such as returns, refunds, exchanges, and voids. The associate supports store operations by recommending products, maintaining clean and well-merchandised counters and shelves, taking inventory, pricing merchandise, constructing displays, completing resets, and assisting with stock rotation and replenishment. Responsibilities also include following asset protection procedures, complying with laws concerning regulated products, helping maintain the store, and adhering to company policies and procedures. The position also provides photo-area services, including digital passport photos and print services, and handles web pickup orders. The associate attends requested training and completes assigned learning activities. English fluency in reading, writing, and speaking is required, except in Puerto Rico. A flexible schedule, including evenings and weekends, is required.

Requirements

Fluent in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, answer questions, and resolve issues.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Provide fast, friendly, and efficient customer service at checkout.
Recommend products, trade-up items, and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using first in, first out methods and restock outs for consumable items.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor, fill, and deliver web pickup orders to customers arriving at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.