Customer Service Associate

Parts Authority•Denver, CO

13d•Onsite

About The Position

Customer Service Associate Auto Parts Specialist Are you passionate about cars, customer service, or helping people find the right solutions? Join our team as a Customer Service Associate and help drive our commitment to excellence! In this role, you will be the primary voice on the phone, assisting automotive clients, repair shops, and car owners with their part orders, technical inquiries, and account needs.

Requirements

1-2 years customer service or related experience required
Must be proficient in the use of basic computer programs and functions (must be able to use Word, Excel, Outlook, IE, Firefox, Chrome and GMAIL)
Punctual and consistent attendance
Approaches change optimistically; adapts quickly and maintains proficiency in changing work environments
Able to read and follow instructions and take directions from others
Ability to work independently as well as with a team
Effectively prioritizes work and possesses time management skills
Ability to use logic and sound judgment to make decisions based on available information
Ability to type 45 wpm
Strong, friendly verbal communication skills with a clear and professional phone manner.
Problem-solving mindset with patience and a commitment to helping clients get back on the road quickly.
Basic computer proficiency for searching parts catalogs, entering orders, and tracking shipments.

Nice To Haves

Prior experience in auto parts sales, mechanics, collision body parts, or a general passion for automotive mechanics is a strong plus. We will train a motivated individual looking for a career opportunity

Responsibilities

Client Assistance: Answer inbound calls from automotive clients and repair shops to help them identify, order, and track the exact car parts they need.
Order & Inventory Support: Process telephone orders accurately using our internal parts database, check stock availability, and coordinate fast fulfillment.
Problem Solving: Resolve customer inquiries regarding part compatibility, order status, returns, and delivery updates with care and professionalism.
Relationship Building: Maintain strong, trusted relationships with repeat commercial clients and first-time callers alike through helpful, knowledgeable service.
Manage the customer orders from receipt to completion, ensuring customer satisfaction.
Communicate with multiple departments and coordinate with vendors to fulfill orders quickly and efficiently.
Order processing, order confirmations, replacements, RGA’s, shipping & receiving, manufacturer and customer contact.
Communicate with manufactures to confirm order status and availability, obtain ship dates and tracking information, confirm cancellations.
Acquire return authorizations and obtain credit memos from manufacturers.
Provide documents internally for all shipments.
Process shipping claims.
Send replacement requests and return authorizations to manufacturers in a timely manner.
Resolve all vendor and carrier invoice discrepancies within goals set forth by Management.
Provide support to customer service in order to resolve any order issue that arises.
Verify required documentation and assist Customer Care or issues regarding customer accounts received via email correspondence.
Maintain and promote workplace safety
Securing and transferring cash or other assets.