Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer service best practices. Operational duties include processing purchases, payments, returns, refunds, exchanges, voids, and rain checks; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory and maintaining records; and following asset protection procedures and applicable laws for regulated products. The associate also builds and maintains displays, completes resets, supports food separation and stock rotation, and restocks merchandise. The position provides service in the photo area, handles web pick-up orders, and helps maintain a clean and orderly store. The associate follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer-service best practices with team members.
- Recommend products, trade-up items, companion items, and promotional photo products.
- Process customer purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with separating food items, product placement, stock rotation using first-in, first-out methods, and restocking out-of-stock items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, and creative machine services.
- Monitor and fulfill web pick-up orders and deliver orders to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete assigned PPLs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
