Customer Service Associate
Norfolk Iron & Metal•Wilkes Barre, PA
•Onsite
About The Position
Straub Metal is seeking a Customer Service Associate in Ashley, PA. This role involves performing activities related to customer order entry and maintenance of customer files. The associate will communicate with customers, suppliers, and co-workers professionally and courteously, and interact with personnel at all levels, suppliers, and others required in the fulfillment of customer orders.
Requirements
- Prior Clerical Experience
- Prior Customer Service Experience
- Basic computer skills
- Basic knowledge of Office software
- Basic office machine operation
Responsibilities
- Enters customer orders
- Coordinates processing of customer orders
- Maintains customer information in the computer database
- Maintains customer files in such a way as to meet the Quality Systems requirements
- Confirms completion and accuracy of orders
- Reviews and approves invoices directly related to customer orders
- Generates reports as needed on customer order and/or inventory activity
- Works with internal and external personnel to resolve nonconformance issues
- Performs Contract Review
- Coordinates logistics for orders and customer stock moves
- Reviews inventory supplies for contract customers and advises Sales of status
- Meets with the Customer Service Manager & Sales Associate for order review
- Meets with Sales Associates as needed to enhance inter department communication
- Initiates communication with customers to ensure customer satisfaction
- Completes additional tasks as assigned by the Customer Service Manager
Benefits
- Employee Free Healthcare
- HSA/FSA Accounts
- PTO offered IMMEDIATELY
- 401K Company Match
- Dental & Vision plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
