Customer Service Associate - Temporary

Walgreens•Ridgecrest, CA

2d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales, provides courteous and efficient checkout service, assists customers with products and services, resolves issues, and shares customer-service best practices with team members. It also involves recommending products, processing transactions and returns, maintaining merchandise and displays, supporting inventory and stock rotation, and following asset protection and regulated-product procedures. The associate provides service in the photo area, fulfills web pickup orders, helps maintain the store, follows company policies, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Register purchases, collect payments, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures and comply with state and local laws concerning regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Rotate consumable stock using first in, first out procedures and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Attend training and complete assigned PPLs.
Complete special assignments and other tasks as assigned.