Customer Service Associate
Dodge Industrial•Compton, CA
•$19 - $23
About The Position
To maintain the highest level of customer service through personal contact with a predetermined list of customers. A CSR must have excellent communication skills to interact with their customers, our Field Sales Representatives and Product Management. They must have the ability to fulfill a customer’s needs with respect to quotations, order entry, and order statuses.
Requirements
- Excellent communication skills
- Proficiency in Excel is essential
- Must be a US citizen, lawful permanent resident ('green card' holders) or have refugee or asylee status due to ITAR and EAR compliance.
Responsibilities
- Build positive relationship with all major customers
- Maintain knowledge of company products and lead times
- Prepare quotes, status updates and response for customers
- Perform contract reviews and enter Purchase orders with accuracy
- Ensure accurate and timely service and respond quickly and proactively to customer request
- Organize and Upload all necessary documentation with digital storage software
- Interface with all departments
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
