Customer Service Associate

Borden Dairy • Cleveland, OH

40d

About The Position

Borden Dairy is seeking a friendly, detail‑oriented, and solution‑focused professional to join our team as a Customer Service Associate. This role is responsible for accurately receiving and processing customer orders in a high‑volume environment while delivering exceptional service to both internal and external partners. Daily responsibilities include managing orders received via phone, fax, email, web, and EDI, and ensuring all requests are handled promptly and in accordance with established policies and procedures. The Ideal candidates will have experience supporting multiple locations within a shared‑services environment, particularly in manufacturing, distribution, or wholesale operations.

Requirements

• High School Diploma or GED required
• Proficient in reading and writing English
• 2–3 years of experience in an order‑entry or shared‑services environment, ideally within distribution, manufacturing, or warehouse operations
• Experience supporting multiple locations, product lines, and customer groups in a fast‑paced or start‑up environment
• Strong verbal and written communication skills, including grammar, clarity, and follow‑through
• Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.
• Demonstrated ability to perform effectively under pressure and manage competing priorities
• Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues
• Advanced phone etiquette, customer service, and problem‑resolution skills

Nice To Haves

• 2–3 years of experience with ROSS, AS400, and/or Green Screen systems preferred
• Proficient in Microsoft Office, especially Excel; strong 10‑key skills required
• Bilingual abilities are a plus

Responsibilities

• Receive and process customer orders daily via phone (including pre‑orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness
• Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order‑related tasks
• Respond to internal and external inquiries and ensure appropriate and timely resolution
• Maintain order cut‑off timing in coordination with business units
• Answer incoming customer calls and route them to the appropriate department or branch for follow‑up
• Develop strong knowledge of company products, programs, and systems used to manage customer accounts
• Resolve escalated customer concerns using effective problem‑solving and de‑escalation techniques to achieve satisfactory outcomes

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED