Customer Service Associate - Temporary

Walgreens • Berwyn, IL

4d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices to team members.

The associate processes purchases and related register transactions; recommends products and companion items; maintains merchandise, shelves, displays, and records; and supports inventory, pricing, stock rotation, and restocking. The role follows asset-protection procedures and applicable laws for regulated products, assists with food separation and placement, and uses store systems and equipment. Additional duties include photo-area services, web pickup order fulfillment, store maintenance, compliance with company policies, respectful coworker relationships, completing assigned tasks, and attending required training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Provide courteous, friendly, fast, and efficient service to customers and patients.
• Greet customers, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices with team members.
• Operate an assigned cash register; process purchases, collect cash, provide change, and handle voids, returns, rain checks, refunds, and exchanges.
• Recommend products, trade-up items, and companion items.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow company asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Use store systems and equipment.
• Provide photo-area services, including digital passport photos, poster printing, creative-machine services, and promotion of photo products.
• Monitor and fulfill web pickup orders, then deliver orders to customers when they arrive at the store.
• Assist with interior and exterior maintenance to maintain a clean, neat, orderly store.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed