Customer Service Associate - Temporary

Walgreens•Irving, TX

2d•Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales, provides courteous and efficient checkout service, helps customers with products and services, resolves questions and issues, and demonstrates customer-service best practices. It also supports store operations by recommending products, processing transactions and returns, maintaining merchandise and displays, checking in and pricing products, following asset-protection procedures, and complying with laws governing regulated products. Additional duties include stocking and rotating consumable items, assisting with food-item separation and placement, supporting photo services and web pickup orders, maintaining the store’s appearance, following company policies, completing assigned tasks, and attending required training. This is a temporary position requiring a flexible schedule that may include evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout and customer service.
Model and share customer-service best practices with team members.
Recommend products, trade-up options, and companion items.
Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separation and placement of food items according to policies and procedures.
Rotate consumable stock using first-in, first-out practices and restock outs.
Use store systems and equipment.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.