Customer Service Associate

Lacks Valley Stores•Alice, TX

11d•Onsite

About The Position

As a customer service associate, you will be responsible for assisting customers with their inquiries, feedback, and requests, playing a crucial role in building and maintaining positive customer relationships. The essential job duties and responsibilities include assisting customers with questions about products, services, or policies, addressing concerns, processing contracts and transactions, and updating customer information. You will handle inquiries via phone, email, and in person, and must maintain a positive and professional demeanor. Other duties may be assigned as needed.

Requirements

Exceptional customer service skills, including effective communication, problem-solving, and empathy.
Strong written and verbal communication skills.
Must be able to read, write, and speak English fluently.
High school diploma or equivalent.
Strong communication and interpersonal skills.
Customer-focused attitude and ability to empathize.
Basic computer proficiency.
Problem-solving and conflict resolution abilities.
Adaptability and willingness to learn.
Patience and resilience in handling challenging situations.
Ability to work in a team and follow guidelines.
Attention to detail for accurate order processing.

Nice To Haves

Fluency in Spanish is highly preferred.
Previous customer service experience is a plus.

Responsibilities

Assist customers with inquiries, feedback, and requests.
Build and maintain positive customer relationships.
Provide accurate and helpful information to customers about products, services, or policies.
Address customer concerns by conducting thorough investigations, identifying underlying causes, and offering prompt and satisfactory resolutions.
Process customer contracts, handle transactions, and process credit applications.
Provide product or service recommendations based on customer's needs and preferences.
Update customer information such as customer records and contact information in the company's database.
Handle customer inquiries via phone, email, and in person.
Maintain a positive and professional demeanor when interacting with customers, even in difficult situations.
Perform other duties as assigned by management.