Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and answers questions. The associate supports store operations by recommending products, processing transactions and returns, maintaining merchandise and displays, checking in and pricing merchandise, following asset protection procedures, and complying with laws governing regulated products. Responsibilities also include food handling and stock rotation, photo-area services, web order pickup, maintaining store cleanliness, following company policies, and completing assigned training and other tasks.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed by the store manager or shift leader.
- Implement asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area services, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
- Maintain clean, neat, and orderly interior and exterior store conditions.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
