Customer Service Associate

La Maison Simons • Edmonton, AB

47d • Onsite

About The Position

As a Customer Service Associate your primary task is to provide an excellent shopping experience for customers visiting our Simons store locations. You will engage with clients by greeting customers and answering questions pertaining to products and services offered by Simons. In addition, you will uphold a seamless experience for our customers by offering product and brand knowledge, alternative and additional options, fitting room support, and when finalizing their transactions. Customer Service Associates are expected to provide quality service that meets organizational standards and ensures that visitors are the number one priority, regardless of the area of responsibility or tasks assigned.

Requirements

• Customer Service - a focus on providing excellent customer service, resolving issues, and ensuring a positive shopping experience.
• Communication - strong verbal communication skills to interact with employees, customers, and members of management team.
• Team Building - skills in building and maintaining a cohesive and productive team, including training others.
• Interpersonal Skills - building positive relationships with customers, colleagues, and vendors through effective communication and empathy.
• Organization - ability to manage multiple tasks, prioritize responsibilities, and maintain a well-organized store environment.
• Time Management - efficiently managing time and resources to complete tasks.
• Continuous Learning - openness to learning and adapting to new technologies, processes, product knowledge, etc.
• Previous customer service experience in a retail environment is an asset.

Responsibilities

• Seek, greet, and welcome all visitors to Simons.
• Provide clients with a consistent high quality customer service.
• Uphold a positive and welcoming presence within your designated department.
• Inform customers on the various services offered by Simons.
• Elevate the fitting room experience by providing exceptional service, support, and etiquette by attending to the customers needs.
• Engage in the service expectations of The Art of Simons Experience Program.
• Offer expert advice on our products based on seasonal trends, colour combinations, and new arrivals.
• Assist customers with purchases, returns, exchanges, direct orders, alterations, and send sales at the cash register.
• Promote the Simons Loyalty program to all customers, inform them of the benefits offered, and sign them up in the register system.
• Maintain organization and cleanliness of the designated department.
• Creatively collaborate with management and colleagues to display Simon’s merchandise in an eye-catching manner.
• Arrange newly arrived merchandise to the corresponding section.
• Adjust price changes in a timely manner using an iPod/Zebra and a price change sticker gun.
• Ensure all signages and tags are up to date and correct.
• Utilize fashion memos as a source of inspiration for merchandising techniques.
• Provide all customer with an exceptional service at all times.
• Without engagement, notify the loss prevention team of theft occurrence.
• Count merchandise before and after the customer utilizes the fitting room.
• Maintain the operation of merchandise attached to loss prevention mechanisms like ink tags.
• Monitor merchandise and report stolen items to the loss prevention team.
• Act professionally while engaging with internal and external customers.
• Always engage in welcoming and kind interactions.
• Provide a seamless shopping experience with exceptional service.
• Work in collaboration with colleagues to maintain departmental upkeep.
• Arrive to work in a timely manner and start shift at scheduled start time.
• Demonstrate your commitment to our three corporate values and the Kaizen Principle.

Benefits

• At Simons, people are at the heart of all that we do. We pay special attention to the well-being of our employees and their families, highlighting important moments that mark their journey, including service anniversaries and significant life milestones.
• Creativity, community, and respect are an integral part of our DNA. We offer everyone the opportunity to build a career that’s suited to them, whether that’s at our stores, head office, or Campus in Quebec City.
• Proud to recognize our teams’ contributions, we provide competitive work conditions as well as a comprehensive and scalable range of benefits.
• We also promote flexibility and a welcoming, inclusive, and caring work environment, where everybody can reach their full potential.
• At Simons, we care about our employees and their families. We believe that even small gestures can have a huge impact.
• We offer flexibility, as well as generous salaries and benefits to our team, all in a warm and welcoming environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees