Customer Service Associate - Work from Home (AR, TX, OH, SC, NC, VA, MI, PA ONLY)

Startek • Denver, CO

2d • Remote

About The Position

We're seeking compassionate, customer-focused professionals to join our team! In this role, you'll be the first point of contact for patients receiving specialty medications, providing support, guidance, and exceptional service throughout their care journey. If you enjoy helping others, thrive in a fast-paced environment, and have strong communication skills, we'd love to hear from you.

Requirements

• 18 years of age or older
• High School Diploma or GED
• Excellent customer service and communication skills.
• A compassionate, patient-first approach to every interaction.
• Strong attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced call center environment.
• Open availability between 8am - 8pm ET Monday through Saturday
• Must reside in the following US states to be considered: AR, TX, OH, SC, NC, VA, MI, and PA
• Must meet our Equipment Requirements outlined below.
• OS: Windows 11
• Processor: dual-core or higher with base clock speeds of 2.00GHz or better (not boost/turbo/"up-to" frequency)
• RAM: 8GB or higher
• Hard Drive Free Space: 5GB or higher.
• Webcam
• USB Headset
• Second monitor
• High Speed Internet speeds at least 20 Mbps download/10 Mbps upload (note: the PC must also be connected via an Ethernet cable to your modem or router). Cellular (3G/4G/5G), satellite, and wifi internet connections are not supported connection types for this role.
• Chromebooks/Mac computers cannot be utilized for this position.

Nice To Haves

• Previous healthcare, pharmacy, call center, or customer service experience is a plus but not required.

Responsibilities

• Answer inbound calls from patients and Medical Doctors regarding specialty medication orders.
• Reviewing and updating patient demographics and medical history.
• Reviewing order contents and completing clinical assessments.
• Instructing the patient of their financial responsibility and collecting payment method.
• Scheduling delivery to the patient’s home or physician office.
• Determining whether the patient needs a clinical consultation with a pharmacist to provide additional information about how to properly use or store their medications and answer questions.
• Work with other teams such as Insurance and Financial Assistance to assist patients with obtaining approvals for specialty medications.
• Help reassure our patients and provide process guidance as the patient gets used to using a specialty pharmacy.

Benefits

• Full time, bi-weekly pay at $14 per hour
• Paid training and continuous development
• Promotion opportunities (Startek makes every effort to promote from within)
• Medical, Dental and Vision benefits after 60 days of successful employment
• 401K and Stock plan participation
• employee perks and discounts with both national programs and community engagement programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED