Customer Service Associate
About The Position
Ready to Lead a Team That Keeps Our Business Moving? Join a fast-growing, purpose-driven company where your leadership directly supports the health and growth of the business. At FSS Technologies, we don’t just provide life safety solutions — we ensure our customers are protected, supported, and billed with accuracy and care. If you’re a motivated, detail-oriented professional who thrives on keeping processes running smoothly, guiding a team, and maintaining strong client relationships, this is your chance to grow with a company that invests in you and believes in promoting from within. At FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed. You will serve as the frontline support for our customers while driving inside sales efforts and setting up appointments for the outside sales team.
Requirements
- High School Diploma or equivalent.
- Minimum 2 years of experience in a customer service role.
- Proficient in Microsoft Office Suite and Fieldhub (or similar CRM system).
- Clear, professional verbal and written communication.
- Strong ability to stay calm under pressure, even with difficult customers.
- Demonstrated ability to problem-solve and work with integrity and confidentiality.
Responsibilities
- Answer incoming calls quickly and professionally using a headset
- Diagnose customer needs in under one minute and determine next steps
- Enter detailed call notes into Fieldhub and CRM systems
- Ensure complete understanding of the issue before taking action
- Stay calm and helpful even with difficult callers
- Handle customer interactions with integrity and empathy
Benefits
- medical
- dental
- vision
- 401K
- life insurance
- other ancillary products
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
