Retail Sales – Part Time

Lowe's Home Centers•Oswego, NY

About The Position

As a Customer Service Associate at Lowe’s, you provide friendly, professional service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, assist with product selection and merchandise handling, and help ensure customer needs are met. Most of the role involves listening to customers, answering questions, and organizing merchandise; daily duties vary by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. The role may involve preparing merchandise to customer specifications, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds. Associates may occasionally load merchandise and may cross-train in other store areas. The position does not require regular travel, although occasional travel to meetings, training, or neighboring stores may be needed. Working conditions vary by location and can include indoor and outdoor environments, changing or extreme weather, noise, and moving or shaking objects and equipment. Lifting methods depend on the role, weight, and volume; single lifts are limited to 75 pounds, and powered equipment must be used with proper training or assistance from a trained coworker. The posted pay range is $16.00–$16.15 per hour. Starting pay may vary based on factors including position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
Ability to minimally lift 25 pounds unassisted, or over 25 pounds with or without an accommodation.
Follow lifting guidelines limiting single lifts to 75 pounds; use team lifts minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran background; Lowe’s encourages military and veteran talent to apply.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-train in other store areas to help deliver customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and other education support programs, including trade skills scholarships.
Company-matching 401(k).
Optional Employee Stock Purchase Program, subject to eligibility.
10% Lowe’s Associate Discount and a broad discount platform.
Flexible schedules.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program, including work/life services and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Learning and development opportunities.
Other discretionary benefits, based on eligibility, including annual bonuses, deferred compensation plans, and grant awards.