Customer Service Associate - Temporary
About The Position
The Customer Service Associate models and delivers a distinctive customer experience while providing courteous, fair, friendly, and efficient checkout service. The role includes assisting customers and patients, answering questions, resolving issues, operating a cash register, and recommending products. The associate supports store operations by processing transactions and returns, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, taking inventory, maintaining records, and building displays. Responsibilities also include supporting asset protection and regulatory compliance, rotating and restocking consumable products, assisting with store maintenance, providing photo-area services, and fulfilling web pickup orders. The associate maintains respectful relationships with coworkers, follows company policies and procedures, completes assigned tasks, and attends required training and learning activities. This is a temporary role requiring a flexible schedule that may include evenings and weekends.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Prefer six months of experience in a retail environment.
- Prefer prior work experience with Walgreens.
Responsibilities
- Provide courteous, fair, friendly, fast, and efficient checkout service.
- Greet customers and patients, offer assistance with products and services, answer questions, and resolve customer issues.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Recommend products, trade-up items, and companion items.
- Operate an assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Follow company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Education Level
No Education Listed
