Customer Service Associate

Walgreens • Hutchinson, KS

1d • $15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while registering sales and providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Associates model and share customer service best practices with team members.

Operational duties include processing sales and payment transactions, recommending items, maintaining clean and well-merchandised counters and shelves, checking in and pricing merchandise, taking inventory, and maintaining records. The associate follows asset protection procedures and applicable laws for regulated products; constructs displays and completes resets; helps with food separation, product placement, stock rotation, and restocking. The role also provides photo-area and web-pickup services, helps maintain the store’s interior and exterior, follows company policies, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Provide courteous, friendly, fast, and efficient customer service at checkout and throughout the store.
• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer service best practices with team members.
• Recommend products, trade-up items, and companion items to customers.
• Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or as directed by the store manager or shift leader.
• Implement company asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Assist with separating food items and placing products according to policy and procedure.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
• Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly store interior and exterior.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed