Customer Service Associate - Bal Harbour
Richemont•Bal Harbour Village, FL
•Onsite
About The Position
A High Jewelry Maison with a strong heritage is seeking a talented individual to join their team. This role is ideal for someone who can assist clients and the Sales Team with solving client issues in a fast-paced luxury environment. The company values diversity and inclusion, believing they foster creativity and knowledge to deliver excellence. The ideal candidate will have at least 2 years of experience in a Sales Administration or Customer Service role. A bachelor’s degree and experience in the luxury watches or jewelry industry is preferred, as well as proficiency with Microsoft Office and SAP.
Requirements
- At least 2 years of experience in a Sales Administration or Customer Service role
- Proficiency with Microsoft Office
- Proficiency with SAP
- Valid work authorization for employment in the USA
Nice To Haves
- Bachelor’s degree
- Experience in luxury watches or jewelry industry
Responsibilities
- Manage product registration for repairs and maintenance
- Obtain updates from service facilities and factories and assisting sales associates with client communications
- Ensure that After Sales Service statistical information and inventory results are correct
- Consult with Management or members of the Sales Team on related After Sales issues
- Provide support to Sales Associates and to the Back-Office team as needed
- Assist in maintaining the store’s appearance
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Health savings accounts
- Flexible spending accounts
- Life insurance
- Disability benefits
- 401(k) with employer match
- Paid time off
- Wellness reimbursement benefit
- Employee assistance program
- Volunteer days off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
