Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Associates model customer-service best practices and Walgreens service traits, including proactive assistance, identifying customer needs, and providing service until customers are satisfied. Operational duties include processing purchases, payments, voids, returns, refunds, exchanges, and rain checks; recommending items and companion products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; maintaining inventory and records; and supporting asset protection and compliance with regulations for products such as alcohol and tobacco. The associate constructs and maintains displays, completes resets, assists with product placement and food separation, rotates consumable stock using first-in, first-out practices, and restocks items. The position also includes providing photo-area services, including digital passport photos and photo-product suggestions; handling web pickup orders; maintaining the cleanliness and appearance of the store; following company policies and procedures; maintaining respectful coworker relationships; and completing assigned tasks. The associate attends training and completes requested or assigned PPLs.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Responsibilities
- Provide courteous, friendly, fast, and efficient checkout and customer service.
- Greet customers and patients, offer assistance, resolve issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Recommend products, trade-up items, and companion items.
- Register purchases and handle cash, change, voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset protection procedures to identify and minimize profit loss.
- Follow state and local laws regarding regulated products, including alcohol and tobacco.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions.
- Assist with food separation, product placement, stock rotation using first-in, first-out practices, and restocking.
- Use store systems and equipment.
- Provide photo-area customer service, including digital passport photo services, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, and orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
