Customer Service Associate
Heritage Cooperative•Barnesville, OH
•Onsite
About The Position
Heritage Cooperative is seeking friendly, outgoing, customer-service driven employees for the role of Customer Service Associate. We value our people and are committed to making Heritage Cooperative an attractive place to work. If you are interested in this role, please apply today.
Requirements
- High school diploma or equivalent (or working toward completion).
- Strong interpersonal and communication skills.
- Basic math and computer skills.
- Ability to provide friendly, professional customer service.
- Ability to stand and move for extended periods.
Nice To Haves
- Previous retail or customer service experience.
- Familiarity with POS systems and cash handling.
- Experience working in a fast-paced environment.
Responsibilities
- Serve as a positive representation of Heritage Cooperative’s Core Values
- Greet customers promptly and provide friendly, courteous service.
- Assist customers with product selection, recommendations, and locating merchandise.
- Respond to customer questions regarding products, pricing, promotions, and policies.
- Resolve customer concerns or complaints professionally and escalate when necessary.
- Build positive relationships to encourage repeat business and customer loyalty.
- Operate the point-of-sale (POS) system accurately and efficiently.
- Process cash, credit card, check, and other forms of payment.
- Handle returns, exchanges, and refunds according to company procedures.
- Maintain accurate customer records when required.
- Restock merchandise and maintain organized, visually appealing displays.
- Assist with pricing, labeling, and promotional signage.
- Help maintain cleanliness and overall store appearance.
- Support opening and closing procedures, including basic reporting tasks.
- Participate in all monthly inventory counts
- Work collaboratively with team members and support store leadership.
- Communicate customer feedback, inventory needs, and operational issues to supervisors.
- Participate in training to maintain product knowledge and service standards.
- Abide by all safety regulations to ensure safety of oneself, coworkers and customers
- Other duties as assigned
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
