Customer Service Associate

Walgreens•Henderson, NV

About The Position

The Customer Service Associate delivers a distinctive, helpful customer experience and provides efficient checkout service. The role registers sales, assists customers with products and services, resolves issues, and models courteous customer-service practices. It also supports store operations through merchandising, inventory, asset protection, compliance, store maintenance, and assigned tasks. The associate provides service in the photo area, including digital passport photos and print services, and handles web pickup orders. The role requires English fluency except in Puerto Rico and willingness to work a flexible schedule, including evenings and weekends.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prior work experience with Walgreens is preferred.
English fluency in reading, writing, and speaking is preferred, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactively identifying and meeting customer needs.
Provide courteous, friendly, fast, and efficient service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to company policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly interior and exterior store condition and appearance.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete training and requested or assigned PPLs.
Complete special assignments and other tasks as assigned.