Customer Service Associate

Walgreens • Stallings, NC

1d • $15 - $19

About The Position

The Customer Service Associate delivers a distinctive, positive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role registers sales, assists customers and patients with products and services, resolves issues, and shares customer-service best practices with team members.

The associate performs store operations including recommending products, processing transactions and returns, maintaining and merchandising counters and shelves, checking in and pricing merchandise, and helping prevent asset loss. The role supports compliance with laws governing regulated products, builds and maintains displays, assists with product placement and stock rotation, and uses store systems and equipment. Additional duties include serving customers in the photo area, fulfilling web pickup orders, maintaining store cleanliness, following company policies, completing assigned tasks, and attending required training.

Requirements

• Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
• Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
• Provide courteous, friendly, fast, and efficient service.
• Recommend products, trade-up items, and companion items.
• Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
• Check in and price merchandise as required or directed.
• Implement asset-protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
• Construct and maintain promotional, seasonal, super-structure, and sale displays, and complete resets and revisions as directed.
• Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
• Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
• Help maintain a clean, neat, orderly store interior and exterior.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by a manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed