Customer Service Associate - Temporary

Walgreens•Troy, MI

2d•Onsite

About The Position

Models and delivers a distinctive, delightful customer experience by providing courteous, fair, friendly, and efficient checkout service. The associate engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. The role also includes sales transactions, merchandising, inventory and store upkeep, asset protection, compliance with laws governing regulated products, photo-area service, and web pickup order fulfillment. The associate maintains respectful relationships with coworkers, follows company policies and procedures, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model customer service best practices and Walgreens service traits, including proactive assistance and helping customers until satisfied.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed by the store manager or shift leader.
Follow asset protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Separate food items and place products according to applicable policies and procedures.
Rotate consumable stock using the first-in, first-out method and restock out-of-stock items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders, including picking items and delivering orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful coworker relationships.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Complete special assignments and other tasks as assigned.