Customer Service Associate

Walgreens•Toledo, OH

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, welcoming customer experience, including courteous and efficient checkout service. The role supports customers and patients by greeting them, offering assistance, resolving issues, and answering questions. It also includes operating a cash register, maintaining merchandise and displays, supporting inventory and store upkeep, and assisting with photo services and web pickup orders. The associate follows company policies and procedures, supports asset protection and compliance with laws governing regulated products, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.
Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Responsibilities

Provide courteous, friendly, fast, and efficient service to customers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices, including courteous interpersonal habits and proactive assistance.
Recommend products, trade-up items, and companion items for purchase.
Operate the assigned cash register; process purchases, cash payments, change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Comply with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
Separate food items and place products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotion of photo products.
Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain a clean, neat, and orderly interior and exterior store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.