Customer Service Associate - Rensselaer

Indiana Farm Bureau Insurance • Rensselaer, IN

3d • Hybrid

About The Position

This role involves providing customer service in an insurance setting. Responsibilities include handling phone calls, assisting walk-in customers, processing payments, making policy changes, and supporting claims representatives and clients with necessary documentation. The position requires the ability to travel between multiple office locations within several counties and to perform additional duties as assigned by management.

Requirements

• High school diploma or GED equivalent.
• 1 year of customer service experience.
• Property & Casualty insurance license required or must be able to obtain this license within 2 years.
• Proficient in Microsoft Suite.
• Strong communication skills.
• Strong time management and problem-solving skills.
• Strong attention to detail and accuracy.

Responsibilities

• Takes incoming phone calls and answers customer questions.
• Handles any walk-in customers.
• Collects payments.
• Makes policy changes.
• Assists with claims paperwork that is requested by the claim’s representatives.
• Provides proof of insurance documents that are requested by clients.
• Ability to commute between offices in Benton County, Jasper County, Lake County, Newton County, Pulaski County, and White County as needed.
• Any additional duties assigned by management.

Benefits

• Paid vacation/sick leave
• 401(k) with match
• Potential for a yearly bonus with a possible payout of up to 20% of the salary
• Contests and incentives
• Benefits eligibility within 30 days of employment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED