Customer Service Associate
Innovative Labs•Springville, UT
•Onsite
About The Position
The Customer Service Associate provides customer-facing operational support for Manufacturing, Operations, and Logistics functions at Innovative Labs. This role serves as a key liaison between customers and internal teams to ensure accurate order management, clear communication, and timely execution. The Customer Service Associate supports order flow, inventory visibility, documentation accuracy, and cross-functional coordination to deliver a consistent and reliable customer experience.
Requirements
- Knowledge of Microsoft Outlook, Word, Excel. Knowledge of ERP systems
- Good communication skills
- Attentive to details
- Ability to work as a team
- 2-4+ years’ experience in Customer Service or Account Management roles
Nice To Haves
- Associates degree desired
Responsibilities
- Provide customer facing support for Operations & Logistics
- Schedule regular calls with customer operations to review Open Orders, Inventory, Scheduling updates & completed production figures
- Manage incoming PO’s
- Prepare and send weekly Open Order Report (OOR) to customers
- Prepare and send regular Open Inventory Reports
- Track Due Dates of PO’s and provide updates Account Managers
- Send COA’s and any other shipment documents to the customer
- Perform as the keeper of Art and catalyst for Specs
- Manage artwork according to Label SOP; ensure updated revisions are appropriately proofed, communicated to Purchasing and updated in Specs
- Connect new art with obsoletion of old by communicating internally and with customer to plan finishing or disposing and charged
- Work with the Quality and Documentation Control team to create and manage customer specifications
- Fill out and submit required Change Forms and Deviations
- Clear and persistent internal communication with all functional teams
- Liaise with Scheduling, Production & Shipping to receive & communicate timely updates
- Manage any CAPA with Quality and customer and ensure timely completion
- Contribute to the team by helping achieve overall goals and providing customer service coverage when needed
Benefits
- Comprehensive health, dental, and vision coverage
- paid parental leave
- Paid time off and holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
