Customer Service Associate

Walgreens • Bothell, WA

2d • Onsite

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience. The role registers sales and provides courteous, fair, friendly, and efficient checkout service. It supports customers in the store and photo area, performs merchandising and inventory tasks, maintains store appearance, and follows company policies and procedures. The associate also completes assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.
• Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
• Model customer-service best practices and Walgreens service traits, including proactively offering help, identifying customer needs, and assisting until customers are satisfied.
• Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
• Operate an assigned cash register; collect cash and distribute change; and process voids, returns, rain checks, refunds, and exchanges as needed.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as directed by the store manager or shift leader.
• Follow asset protection procedures to identify and minimize profit loss.
• Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Help separate food items and place products according to policy and procedure, including placement of raw and frozen meats on bottom shelves.
• Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
• Maintain working knowledge of store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
• Monitor Picture Care Plus web pickup orders, pick items, fill orders, and deliver them to customers when they arrive at the store.
• Help maintain clean, neat, orderly interior and exterior store conditions and appearance.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Complete special assignments and other tasks as assigned.
• Attend training and complete PPLs requested by the manager or assigned by corporate.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed