Customer Service Associate
About The Position
The Customer Service Associate delivers a distinctive, positive customer experience and provides courteous, fair, friendly, and efficient checkout service. The role supports customers and patients, resolves issues, answers questions, and shares customer-service best practices with team members. The associate operates a cash register, handles purchases and related transactions, recommends products, and maintains merchandise, displays, inventory, and store records. The position also supports asset protection, compliance with laws governing regulated products, food handling and stock rotation, photo services, web pickup orders, and the cleanliness and appearance of the store. Associates use store systems and equipment, comply with company policies, maintain respectful coworker relationships, complete assigned tasks, and attend required training.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Engage customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions.
- Model and share customer-service best practices, including courteous interpersonal habits and proactive assistance.
- Provide courteous, friendly, fast, and efficient service.
- Recommend products, trade-up items, and companion items to customers.
- Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or as directed by store management.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and sale displays, and complete resets and revisions as directed.
- Assist with proper separation and placement of food items, stock rotation using the first-in, first-out method, and restocking outs.
- Use store systems and store equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, and orderly store interior and exterior.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
