Customer Service Associate

Walgreens•Rock Hill, MO

1d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Associates model customer-service best practices and Walgreens service traits, including proactive assistance, identifying customer needs, and serving customers until they are satisfied. The position provides fast and efficient service; recommends products, trade-up items, and companion items; processes purchases and payments; and handles voids, returns, rain checks, refunds, and exchanges. It also supports merchandise pricing, inventory, displays, resets, stock rotation, and store cleanliness, while following asset-protection procedures and laws governing regulated products. Other duties include customer service in the photo area, fulfilling web pickup orders, maintaining store systems and equipment knowledge, following company policies, maintaining respectful coworker relationships, and completing assigned tasks. The associate attends training and completes assigned PPLs. Basic qualifications include fluency in reading, writing, and speaking English (except in Puerto Rico) and willingness to work a flexible schedule, including evenings and weekends. Six months of retail experience, prior Walgreens experience, and English fluency are listed as preferred qualifications. Compensation depends on factors including geography, skills, abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekend hours.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.
Prefer willingness to work a flexible schedule, including evenings and weekend hours.

Responsibilities

Deliver a distinctive and delightful customer experience, including greeting customers and patients, offering assistance, resolving issues, and answering questions.
Model and share customer-service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service and recommend items, trade-up products, and companion items.
Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised, take inventory, maintain records, and check in and price merchandise as required.
Implement asset-protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Assist with interior and exterior maintenance to ensure the store is clean, neat, orderly, and presentable.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.