Customer Service Associate

Walgreens•Mundelein, IL

9d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and registers sales on an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and shares customer-service best practices with team members. The associate provides fast, friendly service; recommends products and related items; processes sales, cash, change, voids, returns, rain checks, refunds, and exchanges; and helps maintain clean, well-merchandised counters and shelves. Additional store duties include checking in and pricing merchandise, inventory and record maintenance, asset protection, compliance with laws for regulated products, building and maintaining displays, completing resets, assisting with food separation and stock rotation, and keeping the store clean and orderly. The position also includes customer service in the photo area, such as digital passport photos and photo products; fulfilling and delivering web pickup orders; maintaining respectful coworker relationships; following company policies and procedures; completing assigned tasks; and attending training and completing requested PPLs.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Prefer six months of experience in a retail environment.
Prefer prior work experience with Walgreens.
Prefer fluency in reading, writing, and speaking English, except in Puerto Rico.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices with team members.
Provide courteous, friendly, fast, and efficient service and recommend products, trade-up items, and companion items.
Operate an assigned cash register; process purchases, cash and change, voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumables using first-in, first-out and restock outs.
Use store systems and equipment.
Provide customer service in the photo area, including digital passport photo service, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver orders to customers when they arrive at the store.
Maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager or assigned by corporate.