Customer Service Associate - Temporary

Walgreens•Beulaville, NC

2d•$15 - $19

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also shares customer-service best practices with team members, including courteous interpersonal habits and proactive service. The associate supports store operations by processing transactions and related requests; recommending products; maintaining merchandise, displays, inventory, and records; following asset-protection procedures and applicable laws for regulated products; and assisting with stock rotation and product placement. Additional duties include providing photo-area and web-pickup services, helping maintain the store's appearance, complying with company policies, completing assigned tasks, and attending required training.

Requirements

Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
Must be willing to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Model and share customer-service best practices with team members, including proactive assistance and courteous interpersonal habits.
Provide courteous, friendly, fast, and efficient service, and recommend products, trade-up items, and companion items.
Register purchases, collect cash, distribute change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed by the store manager or shift leader.
Implement asset-protection procedures to identify and minimize profit loss.
Follow state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first in, first out and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
Monitor web pickup orders in Picture Care Plus, pick items, and deliver orders to customers when they arrive at the store.
Help maintain a clean, neat, orderly store interior and exterior.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.