Customer Service Associate - Temporary

Walgreens•Zanesville, OH

About The Position

Models and delivers a distinctive, delightful customer experience. Registers sales on an assigned cash register and provides courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them and offering assistance with products and services, resolving issues, and answering questions. Shares customer service best practices with team members, including interpersonal habits and Walgreens service traits. Provides fast, efficient service; recommends products, trade-up items, and companion items; processes customer purchases, cash transactions, voids, returns, rain checks, refunds, and exchanges. Maintains clean, well-merchandised counters and shelves; takes inventory and maintains records; checks in and prices merchandise; and constructs and maintains displays. Completes resets and revisions, supports safe food separation and product placement, rotates consumable stock using the first-in, first-out method, and restocks outs. Uses store systems and equipment, follows asset protection procedures, and complies with laws governing regulated products. Provides photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations. Monitors and fulfills web pickup orders and delivers them to customers in the store. Helps maintain a clean, neat, orderly store inside and out; follows company policies and procedures; maintains respectful coworker relationships; and completes special assignments and other tasks as assigned. Attends training and completes requested or assigned PPLs. This is a temporary role requiring a flexible schedule, including evenings and weekends.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet and assist customers and patients with products and services; resolve issues and answer questions.
Provide courteous, friendly, fast, and efficient checkout service.
Recommend products, trade-up items, and companion items.
Register purchases, handle cash and change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures and comply with laws regarding regulated products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Separate food items and place products according to policy; rotate consumable stock using first-in, first-out and restock outs.
Provide photo-area services, including digital passport photos, poster printing, creative machine services, and promotional photo product recommendations.
Monitor, pick, and fulfill web pickup orders and deliver them to customers at the store.
Help maintain clean, neat, orderly store conditions inside and outside.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.
Share customer service best practices with team members.