Customer Service Associate
About The Position
ADI Global Distribution is hiring a Central Sales Group Customer Care team member who will report to the Central Sales Group Customer Care Supervisor and will be responsible for offering world-class customer service to all customers. This role requires someone who is motivated, experienced, and dynamic. The candidate must be comfortable working in a fast-paced, entrepreneurial environment that is goal oriented and emphasizes accountability for delivering results. The candidate will perform calm under pressure while meeting customers’ needs, have an eye for details, and excellent follow up. Must be able to work full-time hours between 10am-7pm ET. ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day.
Requirements
- Strong verbal and written communication skills
- 1+ Year Customer Service
- Must be able to work full-time hours between 10am-7pm ET
Nice To Haves
- Experience using Microsoft Office Products
- Epicor Prophet 21 Experience
- Salesforce Experience
- Bilingual abilities is a plus
Responsibilities
- Provide every customer with world-class customer service
- Respond to customer inquiries via incoming phone calls
- Assist customers with account inquiries, placement of orders, returns, quotes, etc.
- Exhibit understanding of our products, systems, and procedures
- Listen attentively to customer needs and concerns
- Ability to accurately input customer data and leave detailed notes
- Ability to utilize resources and multi-task through them as needed
- Must be able to pick up new technologies quickly and have a keen eye for detail
- Meet expectations in monthly KPIs identified by organization
- Must be able to meet required schedule adherence guidelines as identified by organization
Benefits
- Medical, Dental, Vision, Commuter Benefit, Pet Insurance and 401k participation from Day 1
- 2 weeks' accrued vacation time in years 1 and 2, and 3 weeks starting in year 3
- 12 paid holidays each year
- Four weeks parental leave without using vacation time
- Team member discounts on company products and other retail/service providers
- Opportunity to progress within a global business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
