Retail Sales – Part Time

Lowe's Home Centers•Appleton, WI

2d•Onsite

About The Position

As a Customer Service Associate at Lowe’s, you provide friendly, professional customer service and help customers find products and services for their home improvement needs. You welcome customers, answer questions, help them select and handle merchandise, and make sure their needs are met. Most of your time is spent listening to customers, answering questions, and organizing merchandise, though responsibilities may vary by department. Associates may work in Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, depending on hiring needs and skillsets. The role may involve occasional merchandise loading, stocking, processing orders and deliveries, and preparing merchandise to meet customer needs, such as tinting paint, cutting pipe, bundling wood, cutting drywall, or cutting blinds. Associates may cross-train in other store areas and guide customers through shopping or checkout. The position may require occasional travel to meetings, training, or neighboring stores. Working conditions vary by location and can include indoor and outdoor conditions, changing climates, noise, and moving or shaking objects and equipment. Associates must follow lifting guidelines and use powered equipment only with proper training or assistance.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines, which limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required only with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate, select, and handle merchandise and find suitable products and services.
Down stock merchandise by identifying empty shelf areas and replenishing supplies.
Accurately process orders and deliveries so customers receive merchandise as expected and on time.
Cross-train in other areas of the store to support customer service.
Prepare merchandise according to customer needs, including tasks such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, and cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.