Customer Service Associate - Temporary

Walgreens•Tappan, NY

1d•$16 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience while operating an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. The role assists customers and patients, resolves issues, answers questions, recommends products, and shares customer-service best practices with team members. The associate supports store operations by processing purchases and related transactions; maintaining merchandise, inventory, displays, and store appearance; following asset-protection procedures and applicable laws for regulated products; and assisting with food handling, stock rotation, photo services, and web pickups. The associate uses store systems and equipment, follows company policies and procedures, maintains respectful coworker relationships, and completes assigned tasks and training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer-service best practices, including courteous interpersonal habits and proactive service.
Provide courteous, friendly, fast, and efficient customer service; recommend products, trade-up items, and companion items.
Operate the assigned cash register; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or as directed by the store manager or shift leader.
Follow company asset-protection procedures to identify and minimize profit loss.
Comply with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with separating and placing food products according to policies and procedures; rotate consumables using first-in, first-out practices and restock outs.
Maintain working knowledge of store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete requested or assigned PPLs.