Customer Service Associate - Part Time

Bass Pro Shops•Katy, TX

About The Position

The Customer Service Associate performs customer service activities, including greeting and acknowledging customers promptly and in a friendly manner, handling merchandise with care, and providing customers with information and directions. The associate supports a pleasant and productive shopping experience and helps customers make buying decisions by identifying and evaluating their needs, making product recommendations, and promoting programs such as CLUB Membership, VOC, and In-Store Pick-up. The role also includes securing firearms brought into the store with trigger locks; checking in vendor representatives and managing visitor logs and badges; processing merchandise returns, refunds, and exchanges; sorting and returning merchandise to the proper areas; selling applicable hunting and fishing licenses; administering incentive and reward programs; staying knowledgeable about products and advertised sales; and keeping the work area clean, neat, and stocked. The associate follows company policies and procedures and performs other duties as assigned. Work is performed under general supervision using established procedures and innovation. The associate chooses from limited alternatives to resolve problems, uses occasional independent judgment, and often makes recommendations concerning work procedures, policies, and practices.

Requirements

High school diploma or equivalent experience.
Ability to calculate figures such as discounts and make change for customers.
Ability to communicate with customers and associates in a friendly and professional manner.
Ability to establish and maintain effective working relationships with management, coworkers, and customers.
Ability to operate a computerized Point of Sale register system.
Ability to stand and/or walk throughout the shift and communicate and perform repeated motions involving the wrists, hands, and/or fingers.
Ability to occasionally use ladders, stairs, or ramps; work in low or high temperatures; and work in noisy environments.
Ability to perform light work, including constantly lifting and moving objects up to 20 pounds and occasionally lifting or moving objects up to 100 pounds or more with a team lift as needed.

Responsibilities

Secure firearms brought into the store with trigger locks.
Check in vendor representatives, complete visitor log information, and control visitor badges.
Greet and acknowledge customers promptly and in a friendly, outgoing manner.
Provide information and direction to customers and support a pleasant, productive shopping experience.
Assist customers with buying decisions by identifying and evaluating their needs and making product recommendations.
Promote programs including CLUB Membership, VOC, and In-Store Pick-up.
Handle merchandise returns and complete refund or exchange paperwork.
Sort returned merchandise by category and return it to the proper area.
Sell appropriate hunting and fishing licenses.
Handle and administer incentive and reward programs.
Remain knowledgeable about products and aware of advertised sales.
Keep the work area clean, neat, and well stocked with supplies.
Follow company policies and procedures.
Perform other duties as assigned.