Customer Service Associate - Temporary

Walgreens•Chico, CA

1d•$17 - $21

About The Position

The Customer Service Associate models and delivers a distinctive, delightful customer experience and provides courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. Responsibilities include operating the cash register and processing purchases, cash, returns, refunds, exchanges, and related transactions; recommending items; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; taking inventory; and supporting displays, resets, stocking, and product rotation. The associate follows asset protection procedures and state and local requirements for regulated products, and assists with keeping the store clean and orderly. The role also provides photo-area services, handles web pickup orders, uses store systems and equipment, complies with company policies and procedures, maintains respectful coworker relationships, completes assigned tasks, and attends required training.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment.
Prior work experience with Walgreens.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices and Walgreens service traits with team members.
Provide courteous, friendly, fast, and efficient service at checkout and throughout the store.
Recommend items for sale, including trade-up and companion items.
Register purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as directed.
Follow asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
Assist with separating and placing food items according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo product suggestions.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Assist with interior and exterior maintenance to keep the store clean, neat, and orderly.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by a manager or assigned by corporate.