Customer Service Associate
Lakeside Foods•Manitowoc, WI
•Onsite
About The Position
Lakeside Foods is seeking a Customer Service Associate I to support Retail, Foodservice, Export, and Bulk customers by managing product orders and fulfillment activities. This role provides entry‑level customer account support while working closely with Sales, Logistics, and internal teams to ensure accurate and timely service.
Requirements
- High school diploma or GED required
- Clear, concise, and professional communication skills
- Strong attention to detail and ability to proof work accurately
- Ability to manage multiple tasks, prioritize effectively, and meet deadlines
- Problem‑solving and critical‑thinking skills with leadership support
- Positive attitude and strong interpersonal skills for working with customers and internal teams
- Ability to understand and process information from multiple sources
Nice To Haves
- Associate degree in a related field and/or prior Customer Service experience preferred
- Prior experience using SAP in a Customer Service role is a plus
Responsibilities
- Enter manual and electronic customer orders, cancellations, and changes with a high level of accuracy
- Support entry‑level customer accounts while meeting customer requirements and service expectations
- Review order accuracy, including pricing, quantities, and shipment status, and communicate issues for correction
- Prepare and maintain electronic customer files and master customer data
- Monitor reports related to past‑due orders, fill rates, and on‑time shipping and communicate updates to customers and Sales
- Manage assigned customer accounts through proactive phone and email communication
- Respond to customer inquiries regarding pricing, shipping dates, and delivery delays
- Serve as a communication link between customers and internal teams with support from leadership
- Coordinate with warehouses and logistics teams to ensure customer shipping instructions are met
- Manage shipments through transportation systems as required
- Partner with Accounts Receivable to resolve credit limit and new customer setup issues
- Collaborate with production, inventory, and other internal teams to support order fulfillment
- Support projects and additional tasks as assigned by the Customer Service Manager
Benefits
- Competitive pay based on experience
- Affordable, market‑leading medical, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid vacation and personal time
- Paid training and development opportunities
- A collaborative, professional corporate office environment
- Long‑term growth opportunities with a stable, family‑owned company
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
