Retail Sales – Part Time

Lowe's Home Centers•Bluefield, VA

About The Position

As a Customer Service Associate at Lowe’s, you provide friendly, professional customer service and help shoppers find products and services for home improvement projects. You welcome customers, answer questions, assist with product selection and handling, and help ensure customers’ needs are met. You will spend much of your time listening to customers, answering questions, and organizing merchandise; daily duties may vary by department and store hiring needs. Departments include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, and Pro Services. The role may involve replenishing shelves, processing orders and deliveries, preparing merchandise to meet customer needs, and guiding customers through shopping or checkout. Associates may occasionally load merchandise and cross-train in other store areas. The position may involve working indoors and outdoors in varying weather and climate conditions, exposure to noise and moving or shaking objects and equipment, and occasional travel to meetings, training, or neighboring stores. Associates must follow lifting guidelines, including limiting single lifts to 75 pounds and using team lifts minimally starting at 75 pounds or when needed. Powered equipment must be used as required, with proper training or help from a trained coworker. The listed pay range is $15.00 per hour. Starting pay may vary based on factors such as position, location, education, training, and experience. Lowe’s describes benefits for eligible associates, including insurance, paid time off, retirement savings, education support, discounts, and other programs.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift a minimum of 25 pounds unassisted, or over 25 pounds with or without an accommodation.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Replenish merchandise by identifying empty shelf areas and restocking supplies.
Process orders and deliveries accurately so customers receive the expected merchandise on time.
Cross-train in other store areas to support customer service.
Prepare merchandise based on customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options.
Tuition assistance and other education support, including trade skills scholarships.
Company-matching 401(k).
Optional Employee Stock Purchase Program.
10% Lowe’s Associate Discount and a broad discount platform.
Track to the Trades program and learning and development opportunities.
Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
Employee Assistance Program with concierge, work/life services, and no-cost counseling.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Other discretionary benefits based on eligibility, including annual bonuses, deferred compensation plans, and grant awards.