Customer Service Associate - Temporary

Walgreens • Holly Springs, NC

2d

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience and provides courteous, friendly, fast, and efficient checkout and store service. The role registers purchases, assists customers with products and services, resolves issues, and applies customer service best practices. It also supports store operations through merchandising, inventory, asset protection, regulated-product compliance, food handling and stock rotation, photo services, web order pickup, and store maintenance. The associate maintains respectful relationships with coworkers, follows company policies and procedures, and completes assigned training and other tasks.

Requirements

• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

• Six months of experience in a retail environment is preferred.
• Prior work experience with Walgreens is preferred.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
• Model and share customer service best practices, including courteous interpersonal habits and proactively identifying and addressing customer needs.
• Provide courteous, friendly, fast, and efficient service; recommend items, trade-up purchases, and companion products.
• Operate the assigned cash register; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
• Keep counters and shelves clean and well merchandised; take inventory and maintain records.
• Check in and price merchandise as required or directed.
• Follow asset protection procedures to identify and minimize profit loss.
• Comply with state and local laws regarding regulated products, such as alcoholic beverages and tobacco products.
• Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
• Separate food items and place products according to policies and procedures.
• Rotate consumable stock using the first-in, first-out method and restock outs.
• Use store systems and equipment.
• Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
• Monitor Picture Care Plus web pickup orders, pick items, and deliver orders to customers when they arrive at the store.
• Help maintain clean, neat, and orderly interior and exterior store conditions.
• Comply with company policies and procedures and maintain respectful relationships with coworkers.
• Attend training and complete PPLs requested by the manager or assigned by corporate.
• Complete special assignments and other tasks as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed