Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register to provide courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, answers questions, and demonstrates customer-service best practices. Operational duties include processing purchases and transactions; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting asset protection and compliance with laws for regulated products; building and maintaining displays; handling food separation and stock rotation; and using store systems and equipment. The associate also supports photo-area services, web order pickup, store maintenance, and other assigned tasks while following company policies and maintaining respectful coworker relationships. The associate attends training and completes assigned learning modules. The role requires fluency in reading, writing, and speaking English except in Puerto Rico, and willingness to work a flexible schedule that includes evenings and weekends. Six months of retail experience and prior Walgreens work experience are preferred.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment is preferred.
- Prior work experience with Walgreens is preferred.
- Fluency in reading, writing, and speaking English is preferred, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekend hours, is preferred.
Responsibilities
- Model and deliver a distinctive, delightful customer experience.
- Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
- Demonstrate and share customer-service best practices with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Register customer purchases, collect cash, provide change, and process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws regarding regulated products.
- Construct and maintain promotional, seasonal, and sale displays; complete resets and revisions as directed.
- Assist with food separation, product placement, stock rotation using the first-in, first-out method, and restocking.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and promotional photo-product suggestions.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain clean, neat, orderly interior and exterior store conditions.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other assigned tasks.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
