Retail Sales – Part Time

Lowe's Home Centers•Paramus, NJ

11d

About The Position

The Customer Service Associate welcomes customers to Lowe’s and helps them find the products and services that meet their home improvement needs. The role focuses on listening, answering questions, locating and selecting merchandise, and providing friendly, professional service. Associates may occasionally load merchandise and help customers through shopping or checkout. Associates work in a department assigned according to hiring needs and skillsets. Departments may include Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services. Responsibilities vary by department and may include preparing merchandise to customer specifications, such as mixing paint, cutting pipe or wood, cutting drywall, or cutting blinds. The position involves working in varying indoor and outdoor conditions, which may include extreme temperatures, wet or humid conditions, wind, drafts, noise, and moving or shaking equipment. Regular travel is not required, though occasional travel to meetings, training, or neighboring stores may be needed. The listed pay range is $17.00–$18.40 per hour; starting pay may vary based on factors such as position, location, education, training, and experience.

Requirements

At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
At least 6 months of experience using common retail technology, such as smartphones and tablets.
Ability to read, write, and perform basic arithmetic, including addition and subtraction.
Ability to perform duties that may require prolonged standing, sitting, and other activities necessary to perform the job.
Ability to lift 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
Follow lifting guidelines that limit single lifts to 75 pounds; team lifts are used minimally starting at 75 pounds or when needed.
Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

At least 6 months of retail and/or customer service experience.
Bilingual skills.
Certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
Military or veteran experience; Lowe’s strongly encourages military and veteran applicants.

Responsibilities

Welcome customers, answer questions, and provide friendly, professional customer service.
Help customers locate and handle merchandise.
Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other store areas to help provide customer service.
Prepare merchandise according to customer needs, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, cutting drywall, or cutting blinds.
Guide customers through shopping or checkout.
Occasionally load merchandise.
Complete other duties as assigned.

Benefits

Multiple health insurance options, including health, dental, and vision insurance.
Life and disability insurance.
Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe’s Associate Discount and a broad discount platform.
Optional Employee Stock Purchase Plan.
Potential annual bonuses, deferred compensation plan, and grant awards, based on eligibility.
Flexible schedules.
Track to the Trades program.
Learning and development opportunities.