Customer Service Associate
About The Position
Models and delivers a distinctive and delightful customer experience, including registering sales on an assigned cash register and providing courteous, fair, friendly, and efficient checkout service. Engages customers and patients by greeting them, offering assistance with products and services, resolving issues, and answering questions. Provides customer service across store operations, including recommending products, processing purchases and transactions, maintaining merchandise and displays, checking in and pricing merchandise, and helping protect company assets. Follows applicable state and local laws for regulated products and company procedures for food handling, product placement, and stock rotation. Provides service in the photo area and fulfills web pickup orders. Helps maintain clean, neat, orderly store conditions, complies with company policies and procedures, maintains respectful coworker relationships, completes assigned tasks and training, and shares customer-service best practices with team members.
Requirements
- Must be fluent in reading, writing, and speaking English, except in Puerto Rico.
- Must be willing to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment preferred.
- Prior work experience with Walgreens preferred.
- Fluency in reading, writing, and speaking English preferred, except in Puerto Rico.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer service best practices, including courteous interpersonal habits and proactive service.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend items for sale, trade-up items, and companion products.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised, take inventory, and maintain records.
- Check in and price merchandise as required or as directed by the store manager or shift leader.
- Implement company asset protection procedures to identify and minimize profit loss.
- Ensure compliance with state and local laws concerning regulated products, such as alcoholic beverages and tobacco products.
- Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
- Assist with separating food items and placing products according to policies and procedures.
- Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and promotion of photo products.
- Monitor Picture Care Plus orders, pick items, and deliver web pickup orders to customers when they arrive at the store.
- Assist with interior and exterior maintenance to ensure the store is clean, neat, orderly, and presentable.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the manager or assigned by corporate.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
