Customer Service Associate
About The Position
The Customer Service Associate models and delivers a distinctive, delightful customer experience and operates an assigned cash register, providing courteous, fair, friendly, and efficient checkout service. The role engages customers and patients, offers assistance with products and services, resolves issues, and answers questions. It also models customer-service best practices and Walgreens service traits for team members. Operational duties include processing customer purchases, cash, and returns; recommending products; maintaining clean, well-merchandised counters and shelves; checking in and pricing merchandise; supporting inventory and records; and following asset-protection procedures and applicable laws for regulated products. The associate constructs and maintains displays, completes resets, supports proper food placement and stock rotation, and uses store systems and equipment. The role also provides photo-area services, handles web pickup orders, helps maintain the interior and exterior of the store, follows company policies, maintains respectful coworker relationships, completes assigned tasks, and attends requested training and learning modules. The position requires a flexible schedule that includes evenings and weekends.
Requirements
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Nice To Haves
- Six months of experience in a retail environment.
- Prior work experience with Walgreens.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
Responsibilities
- Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
- Model and share customer-service best practices and Walgreens service traits with team members.
- Provide courteous, friendly, fast, and efficient customer service.
- Recommend products, trade-up items, and companion items.
- Register purchases; collect cash and provide change; process voids, returns, rain checks, refunds, and exchanges.
- Keep counters and shelves clean and well merchandised; take inventory and maintain records.
- Check in and price merchandise as required or directed.
- Implement asset-protection procedures to identify and minimize profit loss.
- Comply with state and local laws regarding regulated products such as alcoholic beverages and tobacco.
- Construct and maintain promotional, seasonal, and other displays; complete resets and revisions as directed.
- Assist with food separation and product placement according to policies and procedures.
- Rotate consumable stock using first-in, first-out practices and restock outs.
- Maintain working knowledge of store systems and equipment.
- Provide photo-area customer service, including digital passport photos, poster printing, use of the creative machine, and suggestive selling of promotional photo products.
- Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
- Help maintain a clean, neat, orderly store interior and exterior.
- Follow company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by a manager or assigned by corporate.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
