Customer Service Associate

Ametek, Inc. • Baldwin Park, CA

4d • Onsite

About The Position

We are in search of a professional Customer Support Associate for our Baldwin Park, CA facility. We are a medium-sized team in need of an experienced Customer Support Associate. We are financially stable, and a division of a large global manufacturer traded on the S&P 500.

Requirements

• 3-5 years as a Customer Service Representative in fast-paced environment
• Excellent communication, presentation, and interpersonal skills; able to relate effectively to all levels of the organization.
• Well-developed problem-solving, organizational, and analytical skills; attention to detail and accuracy is imperative.
• Comfortable with outbound communication, prospecting, and identifying upsell/cross-sell opportunities.
• Ability to work well under pressure, multitask, and meet deadlines.
• Proficient in Microsoft Word and Excel; experience with CRM systems (e.g., Salesforce) is a plus.
• Must be able to clearly and concisely communicate in English with customers.

Nice To Haves

• College coursework in a related discipline preferred
• Manufacturing experience preferred.
• Prior sales experience is preferred
• Prior experience in sales, sales support, or other customer-facing roles preferred.
• Strong interest in sales and business development

Responsibilities

• Serve as the primary interface between assigned customers and internal teams (Sales, Engineering, Materials, Operations, Finance) to support customer needs and business
• Purchase order review, order entry and maintenance, customer website maintenance and resolution of customer issues.
• Maintain customer files for quotes, orders, contracts, and related documents.
• Communicate regularly with Sales and Operations to ensure alignment with company goals and customer
• Assist Sales team with lead qualification, quoting, and follow-up activities.
• Identify and communicate upsell or cross-sell opportunities during customer interactions.
• Prepare sales proposals and presentations as needed.
• Provide support for Sales Representatives when needed.
• Understand repair operations and associated workflow to facilitate smooth order processing.
• Performs other related duties as assigned by responsible lead, manager and/or business unit manager

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED