Customer Service Associate

Laundry Capital Co. LLC•New York, NY

1d•Onsite

About The Position

Laundry Capital is hiring a part-time, in-person Customer Service Associate at its Bronx, New York location. Reporting to the Store Manager, the associate performs daily duties that support high-quality customer service and help maintain a clean, safe, and welcoming store. The role involves assisting customers with laundry services and products, operating the point-of-sale system, maintaining merchandise and supplies, recording maintenance issues, and completing ongoing cleaning and safety tasks. The position pays $17.00 per hour. Flexible scheduling is available, including overnight hours.

Requirements

Able to stand for up to 8 or more hours per shift.
Able to lift up to 35 pounds.
Able to communicate professionally with customers and associates.
Works well with others and remains calm in stressful situations.
Able to resolve customer issues and complaints in a timely, professional manner.
Able to work a flexible schedule, including overnight hours.

Nice To Haves

Previous customer service or retail experience.

Responsibilities

Assist customers with laundry card use, machine selection and operation, retail purchases, wash-and-fold orders, and other questions or concerns.
Accurately operate the register or point-of-sale system.
Maintain thorough knowledge of products and their uses, and encourage additional purchases.
Keep retail items neatly stocked and promptly notify management when inventory or janitorial supplies are low.
Use log books to report building or equipment maintenance issues and promptly inform a supervisor of unsafe situations.
Use log books accurately and consistently; select appropriate equipment for laundry loads; resolve customer concerns when possible; and inform a supervisor of customer complaints or claims.
Follow company policies and procedures, including attendance and uniform standards.
Follow safety practices to prevent accidents and injuries to customers and employees.
Understand responsibilities during emergencies such as fires, floods, and severe weather.
Maintain a safe environment inside and outside the store.
Walk the floor regularly to pick up debris, empty trash, check restrooms, and perform other cleaning duties as needed.
Complete tasks assigned by management.