Customer Service Associate - Temporary

Walgreens•West Allis, WI

About The Position

The Customer Service Associate delivers a distinctive, delightful customer experience by greeting customers and patients, offering assistance, resolving issues, answering questions, and providing courteous, friendly, fast, and efficient checkout service. The associate registers sales, handles cash and transactions, recommends products, and follows company service practices. The role includes maintaining and merchandising the store, stocking and rotating consumable items, checking in and pricing merchandise, constructing displays, completing resets, and following asset protection procedures and applicable laws for regulated products. The associate also assists with photo services and web pickups, helps maintain a clean and orderly store, follows company policies, maintains respectful coworker relationships, and completes assigned training and other tasks.

Requirements

Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.

Nice To Haves

Six months of experience in a retail environment is preferred.
Prior work experience with Walgreens is preferred.

Responsibilities

Greet customers and patients, offer assistance with products and services, resolve customer issues, and answer questions.
Provide courteous, friendly, fast, and efficient checkout service and model customer service best practices.
Recommend items for sale, including trade-up and companion items.
Register purchases; collect cash and distribute change; process voids, returns, rain checks, refunds, and exchanges.
Keep counters and shelves clean and well merchandised; take inventory and maintain records.
Check in and price merchandise as required or directed.
Follow company asset protection procedures to identify and minimize profit loss.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Construct and maintain promotional, seasonal, super-structure, and sale displays; complete resets and revisions as directed.
Assist with separating food items and placing products according to policies and procedures.
Assist with stock rotation using the first-in, first-out method and restock outs for consumable items.
Use store systems and equipment.
Provide photo-area customer service, including digital passport photos, poster printing, creative machine services, and suggestive selling of promotional photo products.
Monitor and fulfill web pickup orders and deliver them to customers when they arrive at the store.
Help maintain clean, neat, and orderly interior and exterior store conditions.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager or assigned by corporate.